Shipping & Delivery

At EkhoniKinbo, we aim to provide a seamless and efficient delivery experience for our customers. Below you will find detailed information about our delivery and shipping processes.

Shipping Locations

We deliver to addresses all over Bangladesh. Whether you’re in a major city or a remote area, EkhoniKinbo ensures that your order reaches you in a timely manner.

Shipping Methods
We offer several shipping options to meet your needs:

  • Standard Delivery: Typically takes 3-5 business days.
  • Express Delivery: Available for an additional fee, usually delivered within 1-2 business days.

Shipping Costs

  • Standard Delivery: A flat rate based on your location and the weight of your package.
  • Express Delivery: An additional fee calculated at checkout based on your location and the weight of your package.

Free shipping is available on orders over a certain amount. Check our website for the latest promotions and free shipping thresholds.

Order Processing Time
Orders are processed within 1-2 business days. Orders placed after 3 PM will be processed on the next business day. During peak times such as sales or holidays, processing times may be extended.

Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier’s website to monitor your shipment’s progress.

Delivery Times
Delivery times vary based on the shipping method chosen and your location. Standard delivery generally takes 3-5 business days, while express delivery typically takes 1-2 business days. Note that delivery times are estimates and not guaranteed, as they can be affected by factors outside our control, such as weather or carrier delays.

Failed Delivery Attempts
If a delivery attempt is unsuccessful, our courier will contact you to arrange a new delivery time. If we are unable to deliver the package after multiple attempts, it will be returned to our warehouse. In such cases, our customer service team will contact you to arrange a re-delivery or to issue a refund, excluding any shipping charges.

Address Changes
If you need to change the delivery address after placing an order, please contact our customer service team as soon as possible. Address changes are only possible before the order has been shipped.

Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

Thank you for choosing EkhoniKinbo! We are committed to delivering your products quickly and safely.